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How pk995 Handles Your Personal Information

Your privacy is part of how we run this platform. When you open an account, deposit via bKash, Nagad, or Rocket, or contact our support team, we handle your data with care — and this policy tells you exactly what that means.

Account Data ProtectionLocal Payment PrivacyYour Rights ExplainedBangladesh-Focused Support
pk995 How pk995 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across every part of your account — from the moment you log in to when a withdrawal clears back to your Nagad or Rocket wallet. Here is what that looks like in practice.

Account Security

Your account is protected with password hashing and OTP verification on login. We never store your bKash or Nagad PIN — only the wallet number needed to process your transaction.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby are used most. You can turn off non-essential cookies in your browser at any time.

Data Retention

We keep your account records for as long as required under applicable rules in your eligible region. When retention is no longer required, data is deleted or anonymised.

Requesting Changes

To update your personal details, correct an error, or request deletion of your data, contact support through live chat or email. We will confirm the action taken and the timeline.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how we handle your data, want to request a copy of your information, or need to report a concern, our support team is here to help. You can reach us through live chat inside your account, by email, or through our help centre — all available to account holders in eligible regions.

Team online

Live Chat

Open your account dashboard and start a chat session directly. Our team handles data queries alongside general account support.

Email Support

Send your data request or privacy concern to our support address. We aim to respond within a reasonable timeframe for your region.

Help Centre

Our help centre covers common privacy questions including how to download your data, update your details, or close your account.

Common Questions About Your Privacy at pk995

These are the questions we hear most from account holders about how their data is used, stored, and protected on pk995.

We collect your name, contact details, and the wallet information you use — such as your bKash or Nagad number — to verify your identity and process transactions on your account.

We share only what payment processors like bKash, Nagad, and Rocket need to complete your deposit or withdrawal. We do not sell your personal data to advertisers or unrelated third parties.

Contact our support team via live chat or email and request a data export. We will confirm what we hold and send it to you within a reasonable timeframe for your eligible region.

Yes. Reach out through live chat or email with a deletion request. We will explain what data we are required to retain under applicable rules and delete everything else.

We store only the wallet number needed to process your transaction. Your bKash, Nagad, or Rocket PIN is never stored on our platform — it stays between you and your wallet app.

This policy applies to account holders in regions where access to pk995 is permitted under local law. Eligibility depends on your location and applicable regulations in your area.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.