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Know Where You Stand with pk995

Access to pk995 depends on your local law and the eligible regions we serve — read these terms before you open an account. We keep the language clear so you understand your rights, your account obligations, and how we handle your data.

Account EligibilityJurisdiction RulesData HandlingWallet TermsUser Rights
pk995 Know Where You Stand with pk995
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and personal data are handled with care at every step — from the OTP verification we require at login to the way we store your payment details. We do not share your information with third parties for marketing purposes, and we only retain data for as long as required by applicable law or our operational obligations.

Login Verification

Every login triggers an OTP sent to your registered mobile number. This step prevents unauthorised access even if your password is compromised — keep your number current in account settings.

Payment Data Handling

We do not store your full bKash, Nagad, or Rocket credentials. Transaction references are logged for dispute resolution only and are not shared outside the platform.

Data Retention

Account and transaction records are kept for the period required by applicable law. You can request a summary of the data we hold by contacting support through the help form.

Right to Request Changes

You can request correction or deletion of personal data by submitting a formal request via the help form. We will confirm receipt and respond within the timeframe set out in our policy.

CONTACT CHANNELS

Reach Us About Any Legal Query

If you have a question about your account terms, a wallet transaction, or your rights under this policy, our support team is the right first stop. You can reach us through live chat inside the lobby, by email, or via our help form — we handle legal and account queries separately from general support tickets so they get the right attention.

Live Chat Open the chat widget inside your account dashboard. Legal and account queries are flagged separately so the right team picks them up without delay.
Email Support Send your query to our support address listed in the account help section. Include your registered mobile number so we can verify your account quickly.
Help Form Use the in-lobby help form to submit a formal legal or data request. You will receive a reference number and a response within the timeframe stated in our policy.

Common Legal Questions Answered

These are the questions we hear most often about account terms, data rights, and eligibility. If yours is not here, the help form gets it to the right team.

Access depends on your local law and whether your region is eligible. Check the eligibility section in our terms before opening an account — we cannot accept accounts from restricted jurisdictions.

Any balance in your account wallet at the time of closure is returned to the payment method used for the original deposit, subject to our verification process and applicable terms.

Submit a data request through the in-lobby help form with your registered mobile number. We will confirm receipt and respond within the timeframe stated in our data retention policy.

Yes. Send a deletion request via the help form. We will remove data that is not required for legal or operational retention, and confirm what has been deleted and what must be kept.

Our terms are governed by the laws of the jurisdiction in which pk995 operates. Availability of the platform in your region depends on local law — we do not make legal determinations on your behalf.

We post updates on this page and may notify you via your registered contact. Continuing to use your account after an update means you accept the revised terms, so check back periodically.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.